Rental Agreement Terms and Conditions

1. Overview

These Terms and Conditions (the "Agreement") govern the rental services provided by Geneviève's Collection LLC ("Company") to its customers ("Customers"). By renting any item from Geneviève's Collection LLC, Customers acknowledge and agree that this Agreement constitutes a legally binding contract. This Agreement is enforceable under applicable law regardless of the Customer’s location.

2. Rental Eligibility

  • Customers must provide their legal first and last name when completing a rental purchase.
  • The Company reserves the right to verify the identity of Customers to prevent fraudulent transactions.

3. Rental Period and Late Returns

  • Each rental includes a Rental Start Date and Rental End Date, as specified during the checkout process.
  • Items must be returned by the Rental End Date to avoid late fees.
  • A late fee of $10 per day per item will be charged for each day an item is late.
  • If an item is not returned within fourteen (14) days after the Rental End Date, the Customer’s payment method on file will be charged the full retail value of the item, minus any rental fees already paid.

4. Item Condition, Damage, and Deposit Coverage

  • All rented items must be returned in the same condition as received, except for normal wear and tear.
  • The security deposit covers minor repairs related to normal wear and tear (e.g., small fabric snags, loose buttons).
  • Significant damage requiring extensive repair or rendering the item unsalvageable will result in the Customer being charged the full retail value of the item, minus any rental fees already paid.
  • Customers must inspect the item upon receipt and report any pre-existing damage within 24 hours of delivery.

5. Payment Authorization and Charge Agreement

By agreeing to these Terms, Customers expressly authorize Geneviève's Collection LLC to charge their provided payment method for the following:

  • Rental fees at the time of purchase.
  • Late fees of $10 per day per item for any item returned late.
  • The full retail value of an item in the event that:
    • The item is not returned within fourteen (14) days of the Rental End Date.
    • The item is damaged beyond repair (e.g., irreparable tears, severe staining, or permanent alterations).
    • The item is lost or stolen while in the Customer’s possession.

Fraud and Chargebacks

By completing a rental purchase with Geneviève's Collection LLC, Customers acknowledge that the Company is authorized to charge their card under these conditions. Customers waive any right to dispute charges through their bank or credit card provider on the basis that they did not return or damaged an item. Initiating a fraudulent chargeback will result in legal action, including collection efforts.

6. Cancellations and Refunds

  • No refunds or cancellations are permitted unless an item is documented as damaged before it is delivered to the Customer.
  • All items are thoroughly inspected and photographed before shipment and upon return.
  • Customers must report any damage within 24 hours of delivery.

7. Customer Responsibility

  • Customers are responsible for the proper care and safe handling of rented items.
  • Customers must not alter, wash, or attempt to repair rented items themselves.
  • Customers must use the prepaid return label provided by Geneviève's Collection LLC.

8. Ownership

  • All rented items remain the property of Geneviève's Collection LLC at all times.
  • Customers do not acquire ownership of rented items under any circumstances.

9. Binding Agreement and Legal Enforcement

  • These Terms and Conditions constitute a binding contract enforceable under applicable laws, regardless of the Customer’s state or country of residence.
  • Any violation of this Agreement may result in legal action, collections, and recovery of damages.
  • This Agreement is governed by the laws of the Commonwealth of Virginia, and all disputes shall be resolved in the jurisdiction of Virginia courts.

10. Amendments

Geneviève's Collection LLC reserves the right to amend these Terms and Conditions at any time. Updates will be posted on the Company’s website and will apply to rentals initiated after the effective date of such changes.

11. Liability Disclaimer

  • Geneviève's Collection LLC is not responsible for allergic reactions, injuries, or any other incidents resulting from the use of rented items.
  • Customers accept full responsibility for ensuring that rented items are suitable for their intended use.

12. Acknowledgment and Acceptance

By completing a rental purchase, Customers acknowledge that they have read, understood, and agree to these Terms and Conditions.